Responsible Gambling

U-Win prides itself on providing its customers with a first class service. With this in mind, we ask that all customers take note of the following guidelines and support information.

Under Age Gambling

You must be over 18 years of age to register or to place a bet on a gambling web site and it is an offence for anyone under the age of 18 to place a bet or register, in an attempt to place a bet.

Although U-Win has no direct systems in place to minimise the risk of underage customers placing bets on external sites, we will, in the case of any doubt about the legality of any customer attempting to register or place bets, inform that site authorities with our concerns.

For the majority of people gambling is an enjoyable leisure pursuit. For a very small number however, there can be problems and gambling can cease to be fun.

Things to Remember

The majority of people gamble within their means but if you feel you need to keep control of your gambling, the tips below should help:

Keep track of the amount of time you are playing
Gambling should be entertaining, not seen as a way to make money
Only spend what you can afford to lose, avoid chasing losses
If you're a parent keep your passwords safe, and if you wish, use software to block access to gambling sites from minors
If you would like to talk to somebody about problem gambling contact GamCare (see details below).

GamCare

GamCare is a registered charity that provides confidential telephone support and counseling to anybody who may be affected by problem gambling. You can contact GamCare on 0845 6000 133 (local rate from the UK) or you can visit www.gamcare.org.uk.

Gambling Therapy

Gambling Therapy is part of the Gordon House Association with over 30 years of experience in problem gambling. It offers an online service (that includes live one to one help, a busy forum with nearly 2000 active members and online group therapy rooms) www.gamblingtherapy.org

Problem Gambling

If you are concerned that gambling may have taken over yours or someone else’s life then ask yourself the following questions:

Have others ever criticised your betting habts?
Have you ever lied to cover up the amount of money or time you have gambled?
Do arguments, frustrations or disappointments make you want to gamble?
Do you gamble alone for long periods?
Do you stay away from work or university to gamble?
Do you gamble to escape from a boring or unhappy life?
Are you reluctant to spend 'gambling money' on anything else?
Have you lost interest in your family, friends or pastimes due to gambling?
After losing, do you feel you must try and win back your losses as soon as possible?
When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
Do you gamble until your last penny is gone?
Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
Do you feel depressed or suicidal because of your gambling?

The more questions you answer yes to, the more likely you are to have a serious gambling problem. If you wish to speak to somebody about this, you can contact the GamCare confidential helpline on 0845 6000 133 or visit www.gamcare.org.uk for further advice.

Further information can be found at:

www.gambleaware.co.uk

www.gamblingcommission.gov.uk